Find support
Our support team is always ready to help and will get back to you with answers as quickly as we can.
FAQS
FREQUENTLY ASKED QUESTIONS.
Downloads and delivery
Where is my vocal?
Right after your purchase, we send an email with your download link. If you don’t see it, please check your spam or junk folder. Still missing? Contact us at support@neonvocals.com, and we’ll resend it.
I lost my download link. Can you resend it?
Yes! Just email us with your order details at support@neonvocals.com, and we’ll send you a fresh link.
Can I re-download files later?
Yes, the download link will not expire.
Licensing & Usage
Are the vocals royalty free?
Yes, all our vocals are 100% royalty-free, meaning you can use them in your projects without any additional licensing fees or future royalty payments.
Can I get custom vocals?
Yes, feel free to email us on support@neonvocals.com regarding custom vocals, or use our contact form and we’ll get you in contact with the requested vocalist!
What can I use these vocals for?
You can use our vocals in your music productions, whether personal or commercial, depending on the license included with your purchase.
File Formats & Technical Info
What format are the vocals in?
All vocals are delivered in high-quality 24-bit WAV format, compatible with any DAW (Ableton, FL Studio, Logic, etc.).
Do you provide stems or just dry/wet vocals?
Each vocal pack includes dry (no effects) and wet (with effects) versions. Some may also include harmonies, ad-libs, or full stems — check the product description for details.
Are the vocals key- and tempo-labeled?
Yes! Every vocal is labeled with key and BPM to make production fast and easy.
Support
I have a problem with my order. How can I contact you?
We’re here to help. Send us an email at support@neonvocals.com, and we’ll get back to you as soon as possible (usually within 24 hours).
Do you offer custom vocals or exclusives?
Yes, we offer custom vocals and exclusive vocal packs on request. Contact us with your idea, and we’ll send a quote.
How quickly do you respond to support emails?
We typically respond within 24 hours, Monday to Friday. For urgent issues, include “URGENT” in your message.